Creating a Great First Impression


A reception area is one of the most used spaces in an office environment, so it’s important to set the scene well.  The way the reception area looks says a lot about the business’ culture and it’s the first space visitors, customers and staff will see when they come to your office. A fascinating report by ‘The Human Spaces’, stated that a survey they conducted revealed that 33% of the participants said that the design of an office would affect whether they would work for that company. They want to know that the company they are just about to meet are credible and welcoming.

I’m sure you’ve sat in many reception areas and taken in what’s on the table in front of you, whilst wondering where you can get a cup of tea from. Perhaps you’ve experienced some not so inspiring reception areas. If you’re in need of some ideas, here are some of the ways you can create a knock-out reception area:


Comfortable Seating

Studies show that in a reception area or waiting room, if people had the choice, they would choose not to sit directly next to someone. The same can be said on public transport; when boarding a train with ample empty seats, naturally you wouldn’t choose a seat next to someone already on the train. When selecting furniture for a reception area, this theory needs to be considered. Space permitting, the ideal reception area would have individual chairs rather than a sofa. However, when considering a sofa, generally a 3-seater sofa would be used for 2 people – allowing for space in the middle.

furniture sofa


Research has shown that plants (real or fake) have a positive impact on the way we feel. They can help to reduce stress and boost creativity to name a few of the amazing benefits. Even images of plants or a natural landscape can have the same effect.

plants and furniture


Low Height Reception Desk

Face-to-face communication helps to build trust by simply being able to see someone’s body language and expressions. A receptionist is the first person a visitor will meet when entering your office, so a low height desk will support effective communication.



Thinking of an innovative way to show off your company logo will guarantee that your office is remembered.



You would typically offer someone a refreshment when visiting you at home, so the same should be done in a business setting. Offering someone a hot drink or water is good etiquette and sets a good first impression.

First impressions count, so make your reception area stand out from the rest.

Source: ‘Global Research into Biophilic Design’ report by Human Spaces


Get Started with your project